Cancellation and Refund Policy
Last updated: January 2025
1. Service Categories
Our refund policy varies by service type:
Consulting Services
- • Hourly consulting
- • Technical audits
- • Architecture reviews
- • Strategy sessions
Development Projects
- • Custom software development
- • SaaS platform builds
- • Cloud migrations
- • Security implementations
2. Cancellation Policy
Consulting Services
- Can be cancelled with 24 hours notice without penalty
- Same-day cancellations may incur a 50% charge
- No-shows will be charged full rate
- Recurring retainers require 30 days notice
Development Projects
- Projects can be cancelled at any milestone
- 30 days written notice required for ongoing projects
- Work completed to date will be delivered
- Final invoice covers work performed plus reasonable wind-down costs
3. Refund Policy
General Principle
Refunds are based on work not yet performed or delivered, minus reasonable costs incurred.
Consulting Refunds
- Unused retainer hours: 100% refundable
- Prepaid sessions cancelled >24hrs: 100% refund
- Sessions cancelled <24hrs: 50% refund
- No-show sessions: No refund
Development Project Refunds
- Refund = Total paid - Work completed - Setup costs
- Completed milestones are non-refundable
- Partially completed work charged at hourly rate
- Third-party costs (licenses, services) non-refundable
4. Refund Process
1
Submit Request
Email refund request to hello@onlydevs.in
2
Review Process
We review and respond within 5 business days
3
Processing
Approved refunds processed within 7-10 business days
5. Non-Refundable Items
The following are generally non-refundable:
- Third-party software licenses purchased on client behalf
- Cloud infrastructure costs already incurred
- External service fees (APIs, hosting, etc.)
- Work products already delivered and accepted
- Setup and onboarding costs for projects >$10,000
6. Dispute Resolution
If you disagree with a refund decision:
- Contact us within 30 days of the decision
- Provide detailed reasoning and supporting documentation
- We'll review and provide a final decision within 10 business days
- Further disputes may be subject to arbitration per our Terms of Service
7. Contact Information
For cancellations, refunds, or questions about this policy:
Email: hello@onlydevs.in
Subject Line: "Cancellation/Refund Request - [Project Name]"
Response Time: Within 5 business days
8. Policy Updates
This policy may be updated periodically. Changes will be communicated to active clients and posted on our website with an updated effective date.